Q: Hi, I just ordered a rail, how long does it take to ship to _____? (state/country)
A: Depending on when the order was placed, the order may take up to 14 days to process! Please keep in mind that everything is made by hand. Usually, it takes around 7 days to process, sometimes less, but you have to understand it can take up to 2 weeks! When the item is shipped it usually takes 2-5 days in the US. International shipping always varies. Typically, it takes around a week for Canadian orders. Anywhere else can take a week to 3 weeks. I can’t control the mail, and the items have to be searched through the receiving country’s customs department. Please, be patient.
Q: I just ordered a rail. Have you shipped it yet?
A: Please be patient, your email that you paid with will be notified when your product is shipped, along with a tracking number. (If it is in the US) These are hand made, so it may take up to 14 days to process, but generally around a week.
Q: My rail has rusted! What should I do?!?!?!?!?!?!
A: This will happen. The temperature and humidity where the metal is stored is probably different from where you live. The easiest thing you can do is look at your house for some steel wool. If you don’t have any, Check your local hardware store. It’s about $2 for a medium grit pack, but any type of steel wool will work. If you still have problems, try cleaning the non painted part with paint thinner, goo gone, or goof off. Wax is not recommended, it will make the metal worse in the long run. You can also purchase an anti rust kit from the products page.
Q: Are you sponsoring?
A: No, all of the team riders are all close friends of mine. I like knowing the riders rather than basing sponsorships solely off their trick list.
If you have any further questions, contact David at the contact page!